Information Of Store From Auravita Discount Code
According to the policy of the Auravita Company Limited, delivery of the product will be done only to the pre-specified address mentioned at the time of placing the order.
Supplier (Auravita.com) makes its best effort to deliver the parcel at your doorstep at stipulated time within approx 30 days but due to any reason beyond supplier command and control, if your delivery is belated then supplier will not be held liable for it.
In addition, due to any circumstance if no one is available at your specified address to receive the delivery then additional delivery charge will be collected from you and in this type of cases your pqrcel will be kept at nearest depot so that you can collect it from there in between 7 days.
All the charges for damage or loss will be deducted from your account if you refuse to accept the delivery without any genuine reason. Signature is must required at the time of receiving the delivery of goods.
And if you are the customer outside the mainland UK, then it’s your responsibility to pay for import duties and other taxes which might be applicable once the parcel reaches to your destination. For more information and suggestion you can get in touch with your local customs office and further you will be held responsible to follow rules, laws and regulation of the country at which you have specified to deliver the goods.
For Auravita.com your satisfaction is most important and if due to any reason if you are not completely satisfied with the purchased product then you can confidently return it back to the supplier. You just have to contact to Company’s Customer Care Department immediately to get further information to returning the parcel. While returning the item you just have to take into consideration that it;
- must be return to the supplier with 14 days after receiving the delivery,
- in its original unspoiled sondition,
- Must be Unopened, Unused and in resalable condition,
- Along with free gifts or accessories and complete undamaged packaging, as delivered to you.
Following are some situation in which you might get stuck, hence no need to worry about anything just follow the below mentioned procedure to return it back to Auravita.com
Unluckily if you are not happy with the product that you have purchase then you can without any hesitation return to the Auravita.com including the receipt of invoice in between 14 days from the date of receiving the delivery. If the return item(s) is in its original resalable condition then you will receive your entire amount back and moreover before returning the goods you must contact to Company Customer Care Team so that will be prepared for receiving the delivery.
For safety of goods and for your security you always prefer to return the goods via insured delivery service otherwise supplier will not be responsible for any kind of damage or destroy in the goods while in transit.
At the time of dispatch process, every single goods are examine and the packing is done with appropriate supervision so that the goods approaches up to you in proper condition but by chance if you receive an damaged or faulty product then you will receive an replaced or refund back. You are required to contact to customer care department of the Auravita Company and your returned goods will be investigated before refund or replacement process. Moreover supplier also offers arrangement of free collection from you depending upon the size of the package.
WRONGLY DELIVERED GOODS:
If suppose if you have received an wrong or unexpected goods, you just immediately contact to Company’s Customer Care Service and please do not open it. Afterwards within 14 days returned it back to the supplier in its original systematic packaging.
Due to policy of the company some of the goods such as products those made according to command, perishable goods, etc are not accepted on return for replacement or refund unless they are faulty, damaged or not as described by you. Some of the products like blankets, bed-sheets/cover, grooming products, toilets & accessories, jewellery and personal hygiene products are not at all accepted by the supplier once they are purchased by you due to reason of hygiene and safety.
Hence all the goods that you wish to return due to any reason should be delivered below mentioned address in a proper packaging along with labels and tags:
Returns Department Address
140 Cricklewood Lane
All the product returned to the supplier are investigated when reached to the company and suppose unfortunately if the item is not in resalable condition then supplier has an authority to refuse the returned product so it’s your prime duty to return the goods in appropriate condition as it was delivered to you.
Supplier also provides the service to collect the return goods from you but the delivery charge for returning the goods for replace or refund will be payable by you. All the product are well-examine by the supplier at the time of dispatch process but even if you notice any company damage, fault or it is incorrect;delivery then you do not have to pay for applicable delivery charge.
For further information or suggestion to discuss you are requested to get in touch with the member of Company’s Customer Care team at below mentioned complaints and compliments passage.
As a consumer you have complete right to cancel your order according to the Distance Selling Rules and Regulations but that must be done within 14 days from the date of receiving the delivery including the receipt of invoice at below mentioned address at your own expense. You can also cancel the order either through drafting a letter, fax or via email and you will surely receive your entire tariff back but you should take accurate caution of the product until it is in your surveillance.
If it’s not possible by you to make arrangements to deliver the good(s) then supplier will offer the facility on behalf of you but the direct costs of recovery will be paid by you. Some of goods which are made according to your order, personalized hygienic goods will not be accepted by the company as per cancellation rule. And moreover opened, used and not in appropriate condition will also not be liable for any refund or replacements too.
COMPLAINTS & COMLIMENTS:
For any kind of suggestions, information, complaints or compliments you can confidently contact Auravita Company Ltd via any of the following methods:
Email: To send emails to our Customer Care Team please complete company’s Email Form available at Email US, supplier will soon (in between 24hrs) answer to your questions.
Telephone: you can Call to Company’s Customer Care Team on 03700 84 11 14 from Monday to Friday in between 9am and 7pm.
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