Information Of Store From Baby And Co Discount Code
DISPATCH & DELIVERY PROCESS:
Supplier Baby and co utilizes number of carrier services so that a product reaches to your destination in safe and speedy manner. Remember that your order will be dispatched either from the supplier’s warehouse or directly from the manufacturer so there may be little bit change in estimated delivery time and in consignment numbers as well.
According to Standard Delivery policy, delivery to mainland UK is FREE but your purchasing basket must be over £49.99 and if not then you will have to pay £4.99 as a delivery cost. For delivery at the destinations like Scottish Highlands, U.K. Islands & Isle of Wight, Northern Ireland delivery cost of £18 per order will be liable. Thus delivery to all the above orders will reach in approx 2-3 days and your signature on delivery note is must.
In the same way, delivery given by Express Delivery will arrive in between 1-2 working days at your pre-specified. Delivery cost to mainland UK to orders over £49.99 is £5.00 and orders under £49.99 is £9.99. Express delivery cost to Scottish Highlands, U.K. Islands & Isle of Wight, Northern Ireland is £18 per order. Same like Standard delivery, signature while accepting the delivery is compulsorily required.
Moreover delivery of goods is available only from Monday to Friday in between 8am to 6pm. According to the policy of Baby & Co, there will be additional shipping cost for exceptional orders/goods but no need to worry supplier will contact you at the time of dispatch and if you agree to pay this extra shipping charge then only delivery will be given otherwise contract between you and Baby and co will be cancelled.
Next Day delivery will be given only if your order is booked before 12pm in between Monday to Friday depending upon the availability of goods in stock else goods will be dispatched on the following working days if order is placed after 12pm.
Unfortunately, for accepting the delivery if you are not available at your specified address then carriers will leave a contact info card including consignment details of your local depot so with the help of this card you can contact them and ask for re-delivery on the day that is suitable for you or you can also collect it from your local depot. Due to any reason if you fail to respond to the carrier then your goods will be returned to Baby & Co at the applicable charges of £18 per parcel which will be payable by you.
Due to error from your side for example incorrect address given by you or payment yet not done, delivery sometimes may be delayed and moreover sometimes delay/postponed in delivery due to unfortunate circumstances, supplier will not be held responsible for that. May be sometimes supplier ask for additional verifications or information at the time of dispatch before delivery from you through contact so at that time also delivery might be delayed.
It will not happen but suppose if you did not receive delivery of your goods in 7days then you must instantly contact to Baby and co on 0117 986 8184 and ask for tracking your order and even if you don’t receive delivery outside 14 days from the day when you booked the order then you have authority to cancel it. All Wooden Furniture are applicable for delivery cost at the rate of £20 per parcel.
It’s your prime duty to check the condition of package and goods after accepting the delivery. If you notice that any goods are damaged in transits then you should be immediately (approx 48hours not more than that) informed to Baby and co through telephone on 0117 986 8184 or by sending email at firstname.lastname@example.org or else you can also write to them at 21 Temple Street, Keynsham BS31 1HF. If in an investigation process if it founded that the goods are damaged in transits or has company fault then either replacement or complete refund will be given by the supplier.
RETURN & REFUND POLICY:
Note that all the return procedure is managed from the retailer, not by the manufacturer so you should get in touch with the retailer (Baby and co) if you are unhappy with the goods that you have purchased. If you require rapid and efficient then follow the below mentioned process, unfortunately failure to follow this process may lead to delays in process of your claim.
First of all before returning any (unwanted, faulty or damaged) goods to supplier should be notified to supplier’s Return Department at email@example.com and you are requested to provide your complete Order Number, your name in full, active Contact telephone number, Date of when you booked your order, description and photography evidence of Faulty product.
Just after getting this detail information from you, supplier will as soon as possible send a returns authorization number. Make sure that the returned goods send without this authorization number will not be accepted or will create obstacle in process of return.
If you have sent the faulty goods to the supplier then it will pass from an investigated process and for that you will have to take care about the below mentioned points:
If the goods have any company faulty or damage then supplier will make arrangements of collecting the faulty goods from you address up to Baby & Co. You just have to contact them at least 2 days before within Monday to Friday at firstname.lastname@example.org to arrange for collection. Typically collection of goods is made during the afternoon via Parcel Force.
When collection carrier arrive your destination, it’s your duty to keep the box in original systematic packaging otherwise shipping company will not collect items that are not appropriately packed. Returns Authorization Number (RAN), invoice receipt of purchase as well as complete description of the fault also should be sent to Baby and co. Moreover it’s necessary that you should be available at your address at the time of collection; if not, then £8.00 will be charges upon you for the aborted collection.
Some of the nursery goods sold by Baby and co come with 6 months or 12 months guarantee and for that you should prefer to your instruction guide or warranty book. If the goods are faulty/ damaged within your guarantee period then for your convenience supplier will arrange facility for collecting goods from you. After receiving faulty goods from it passes through an investigation process and if the result matches to your complain then only you will receive the benefit of repairing or replacement. And suppose if the fault/damage is due misuse or mishandling from your side then no benefit will be given but you will be liable to pay the carriage charge of £15 per parcel.
According to Distance Selling Regulation, you have complete right to cancel your order within 14 days from the date of purchase but you cannot cancel those goods which are used by you. You simply have to email at email@example.com or alternatively you can write at: 21 Temple Street, Keynsham BS31 1HF to get RAN (returns authorization number). If you had received the delivery and even if you wish to cancel then all the delivery cost will be payable by you as well as goods must be in systematic packaging and in original releasable condition as it was delivered up to you. If it is possible you can also return it back or on your request supplier will make arrangements for collecting from you at the rate of £18:00 per parcel.
For avoiding damage in transits you should always prefer to return using insured delivery service. If carrier arrives for collection and due to any reason if you are not available at your address then you will be charged £8.00 as the aborted delivery cost. As soon as after receiving the return goods from you, baby and co will refund your entire purchased price you paid excluding any delivery costs.
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