Information Of Store From Berlei Voucher Code
Berlei is an iconic UK lingerie brand that in engaged in designing active and stylish under garments for everyday use for every woman. You will get the accumulation of beautiful and pleasant lingerie including SPORTSWEAR: Bra, Sports Crop Top, and Sports Brief & Socks; SHAPEWEAR: Minimiser-Bras, Shaping-Control-Bra; impressive CLASSIC-LINGERIE: Non-Wired-Bras, Shaping-Bodies, Underwired-Bras, Full-Brief; attractive FASHION-LINGERIE: Strapless-Bras and many more are included in the catalogue of online store by the supplier.
All the delivery of goods directly depends on the availability of goods in stock. Sometimes you might see that sale on the website and you will order that respectively but no guarantee is given on its availability. Delivery is FREE to mainland UK if your purchasing bucket exceeds £50 or more in one transaction otherwise £4 will be liable as delivery cost within the UK destinations. Estimated delivery time for UK delivery is 7 days and approx 15 days for the rest of the world.
Usually you order will be dispatched within 2 working days from the day when you placed the order and if due to any reason if supplier (Berlei) is unable to dispatch your order within 7 working days then they will send you an email notification including next estimated dispatch date. In this above situation you have a right to cancel your order that you have placed with the supplier.
Delivery to the following destination is not at all possible: Australia, New Zealand, Egypt, Fiji, Hong Kong, India, Indonesia, Iran, Kazakhstan, Malaysia, North Korea, Oman, Pakistan, Singapore, South Africa, Tonga, Uzbekistan, Vietnam and Yemen. International deliveries might be delayed by Custom Authorities and their control measures of imported goods for which supplier will not be held liable for any compensation.
All the deliveries are sent using Royal Mail to international orders and are passed on to the relevant delivery service as soon as it is outside UK. And once it is outside UK mainland then tracking facility may not be available for you.
If you require then you can make changes in your delivery address or with products size or color then it can be possible unless and until they are not dispatched by the supplier or before 5pm on the same day when you place your order or you can also cancel your order entirely and place a new one. Hence once they are dispatched you cannot make any changes in your order. Remember that supplier will not be able to make any rectification in orders that are made after 5pm during the week or over the weekend.
If you have any question in mind regarding delivery service then without doubt call to supplier’s Customer Care Team who are always delightfully available to help you.
CANCELLATION AND RETURNS PROCEDURE:
As a consumer you have a complete right to cancel your order that you have placed with Berlei just by sending an email at internet.returns@Berlei.com along with complete details of the product that you have purchased. You also requested to notify your Order Number and all this should be done within 14 days from the day when you receive the delivery at your doorstep.
As per recommendation, confirm that the returned goods should in its original systematic condition and packaging including its Sale swing tickets attached. Further you have to download a Product Returns and Exchanges Form fill it up completely and send the unwanted items back for refund or exchange at below mentioned address in between 28 days of receipt:
Courtaulds Distribution Centre
All the returning carriage charges will be payable by you which are not refundable. As soon as your returned goods are received by the supplier, you will receive the entire amount that you paid for purchasing the desired goods in refund excluding the original delivery cost in approx 14 days of your cancellation.
Unluckily if you have received the delivery of the goods before cancellation process the no need to worry simply return those goods to Berlei at your own cost in pre-specified time period. Hence it’s your prime duty to take utmost care of the goods when they are under your surveillance.
Sometimes if the goods are dispatched by the supplier before your request for any cancellation then you should not accept the delivery from the carrier and they will return the same to the supplier respectively.
Moreover for your convenience and for complete safety of the goods always prefer to retain a proof of postage against all the returned parcels because supplier will not be responsible for any damages or losses causing to goods when they are in transits.
According to the policy of supplier, just because of hygiene reason and personalized nature of the products, returned garments that are used, worn, remain on the hanger or washed will not be accepted for return or exchange.
For your kind information, always make sure that item like briefs/thongs/shapewear should be tried over own under garments and in the same way, you are requested to avoid make up or lotions coming into contact with them. Unfortunately if you fail to take the above mentioned reasonable care of the products then supplier has an authority to refuse for any refund or exchange in return.
As mentioned above, in the interests of hygiene and due to the personalized nature of the undergarment products, your products will only be allowed for exchange if they are unworn, unwashed and must in its original systematic condition as it was initially delivered up to you including its all point of sale swing tickets attached as well. Else supplier has a possession to refuse for any exchange in against the goods returned by you, if they are not in above mentioned state. Unluckily if your returned goods are rejected then garments will be destroyed and for that supplier is not at all liable for refund of the cost of the goods or postage.
For getting exchanged goods in respect for a different size or colour you only have to notify to Berlei via email on internet.returns@Berlei.com along with complete details of the return goods and Order Number in between 7 days from the day when you receive the delivery. Afterwards you should completely fill up the A PRODUCT RETURNS AND EXCHANGES FORM available at the website and certainly return the unwanted garments to supplier within 14 days after your emailing. Hence customer will be responsible for all the cost and risk with the goods while returning it back to the supplier.
Remember that your return goods will only be exchanged if you require a different size or color in the same garment or for the garment that is equal or lower monetary value. Suppose if you choose a product that is of low rate as compared with return goods then the difference in cost will be refunded accordingly. In addition to this, if you are returning a part of a lingerie set, make sure that you are also returning the coordinating pieces so that supplier can provide you with another set in the event if exchange size of you items is not available. You will be given only one exchange per order but even if you desire for more than one exchange then you will have to place a new order.
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